I was recently asked for advice on what a company could do to make the lives of their Community Managers better. While I absolutely cannot claim to speak for everyone, I’ve put together a quick list of the top 5 considerations I think would provide significant value when thinking about and supporting your community team.

#1: Company Values

Have a strong, public list of company values, and reinforce those through public actions. I always appreciated a previous company that I worked for that made it very clear that they participate in pride parade, and that anyone who enjoyed their games was welcome. Making that public, making it clear that this was a company that supported diversity and wasn’t okay with bullying, etc was HUGE.

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A quick tip on starting a tweet with an @:

If you begin a tweet with an @, only people who follow both you AND the account you’re mentioning will be able to see it in their feed.


If you want your tweet to be seen by everyone that follows your account, just make sure that you include something prior to the @. This can be anything from an intro word such as ‘Hey @account’, or if you’re short on space, a simple . Example:

Simple, no?

Just remember: If you want everyone to see your tweet, make sure to include something prior to the @!

Also, thank you to the Game Developers of Wellington (@GameDevsofWelly) for allowing me to use their account in this example.